The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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UPS DHL Command Premium for Express Shipping Services

UPS DHL Command Premium for Express Shipping Services

Commercial express services like DHL/UPS are expensive, not just due to brand premium, but also investments in core areas like speed, stability, and service network. This article analyzes the five-fold value supporting their high prices: air freight resources, last-mile delivery, quality control, prioritized customs clearance, high compensation, and customized solutions. It also analyzes the necessity of choosing commercial express for scenarios such as high average order value, urgent orders, and brand maintenance, highlighting when the added cost is justified by the superior service and reliability.

11/03/2025 Logistics Industry Insights
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Maersk Launches Global Ecommerce Parcel Service

Maersk Launches Global Ecommerce Parcel Service

Maersk's e-commerce parcel solution offers streamlined and cost-effective global parcel delivery and returns services. Through an integrated logistics network and unified platform, it helps e-commerce businesses optimize their supply chain, reduce costs, and improve customer satisfaction. The service covers both domestic and international parcel transportation, providing diverse options and customs clearance support. This comprehensive solution aims to simplify the complexities of e-commerce logistics, enabling businesses to focus on growth and customer experience.

09/28/2025 Logistics
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Maersk Launches Inland Transport Tracking Service

Maersk Launches Inland Transport Tracking Service

This article provides a detailed guide on how to track inland transportation details on the Maersk platform. It covers steps such as logging into your account, locating your cargo, and viewing container information and transport instructions. Furthermore, it clarifies which parties involved in export and import shipments can access these transport details. The aim is to help users easily understand and manage their cargo information within the Maersk system.

09/28/2025 Logistics Encyclopedia
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Emirates Launches A380 Courier Express Service

Emirates Launches A380 Courier Express Service

Emirates Airlines has launched a new courier service, Emirates Courier Express, and unveiled a dedicated A380 aircraft with a distinctive “Kraft paper” livery. This initiative leverages their 40 years of cargo experience and insights into the e-commerce market's growth. The aim is to redefine the courier experience through innovative branding and efficient service, gradually expanding its global reach and solidifying its position in the air cargo sector. This strategic move combines visual appeal with operational excellence to capture market share.

11/03/2025 Logistics
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